Website Maintenance & Support

Proactive, professional website care that keeps your site secure, fast, up to date, and working perfectly — so you can focus entirely on running your business while we handle the technology behind it.

Trusted by businesses across Nepal

500+ clients across web, branding, SEO & digital solutions.

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Website Maintenance & Support

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A website left unmaintained is not a stable asset — it is a security risk, a performance liability, and a missed opportunity that compounds quietly until something breaks publicly.

At Webtech Nepal, we provide ongoing website maintenance and support that treats your website as a living business asset requiring regular, professional care — not a project deliverable that gets handed over and forgotten. Websites degrade invisibly when left unattended: WordPress core, theme, and plugin updates fall behind and become exploit targets; PHP and database versions reach end-of-life; SSL certificates lapse; contact forms break silently; page speed deteriorates as content accumulates and hosting environments drift; and content goes stale while competitors continue to evolve their digital presence. None of these problems announce themselves loudly — they accumulate quietly until a customer encounters a broken page, a security scanner flags your site, or Google penalises your rankings for poor performance.

Our website maintenance plans cover everything required to keep your site secure, performant, and current — regular software updates, automated and verified backups, uptime monitoring, security scanning, performance optimisation, content updates, and priority technical support when something unexpected happens. Whether your website runs on WordPress, a custom Laravel application, Shopify, or another platform, we provide the consistent professional attention that gives you confidence your digital presence is working correctly every day without requiring you to become a technical expert to verify it yourself.

Fields of Expertise

We provide comprehensive website maintenance and support services that keep Nepali business websites secure, fast, fully functional, and consistently representing your brand at its best.

WordPress Core, Plugin & Theme Updates

Scheduled, tested updates to WordPress core, all active plugins, and your theme — applied in a staging environment first to verify compatibility before deployment to production, preventing the broken layouts and functionality failures that come from updating WordPress carelessly. Outdated plugins are the primary attack vector for WordPress hacks; staying current is the single most impactful security measure available, and we manage this process systematically so it happens reliably rather than being deferred indefinitely because it feels low-priority until something breaks.

Website Security Monitoring & Malware Removal

Continuous automated security scanning for malware, file modifications, injected code, blacklist status, and known vulnerability signatures — with immediate alerting when threats are detected and rapid response to isolate, clean, and harden the site before damage spreads. We also implement proactive hardening measures: limiting login attempts, enforcing strong authentication, restricting file execution in upload directories, and configuring web application firewall rules that block common attack patterns before they reach your application layer.

Automated Backups & Disaster Recovery

Daily automated backups of your complete website — files, database, and media — stored in geographically separate locations from your hosting environment so a server failure or hosting provider incident cannot destroy your backup alongside your live site. We test backup restoration regularly rather than assuming the backup process is working; a backup nobody has verified restoring is not a backup anyone should rely on. In the event of a site compromise, server failure, or accidental content deletion, we restore from a verified clean backup with minimal downtime and data loss.

Uptime Monitoring & Incident Response

24/7 automated uptime monitoring that checks your website every one to five minutes from multiple geographic locations — alerting our team immediately when your site goes down, returns errors, or responds unusually slowly. We investigate and resolve hosting issues, server errors, and application failures before the majority of your visitors encounter them, reducing the business impact of downtime that would otherwise go unnoticed until a customer mentions it or you happen to visit your own site and discover it is offline.

SSL Certificate Management

Proactive management of your website's SSL/TLS certificate — monitoring expiration dates, renewing certificates before they lapse, verifying correct installation across all domains and subdomains, and resolving mixed-content warnings that cause browsers to display security warnings on otherwise valid HTTPS pages. An expired SSL certificate takes your website offline for all practical purposes: browsers display a full-screen warning that prevents visitors from accessing your content, and most will leave immediately rather than clicking through to a site their browser is telling them is unsafe.

Performance Monitoring & Speed Optimisation

Regular Core Web Vitals and page speed monitoring with proactive optimisation to prevent performance degradation over time — compressing new images as they are uploaded, maintaining caching configurations, monitoring database query performance, identifying plugins or scripts causing unnecessary load time increases, and running quarterly Lighthouse audits with targeted remediation. Page speed directly affects both search rankings and visitor conversion rates; maintaining performance is as important as the initial optimisation performed at launch.

Content Updates & Website Edits

Regular content changes, page updates, image swaps, new section additions, blog post publishing, team member updates, product listing maintenance, and minor layout adjustments — handled by our team on request so your website reflects your current business accurately without requiring you to navigate the CMS yourself for every small change. Content updates are completed within agreed turnaround times, reviewed for quality before publishing, and confirmed back to you so nothing is left in an uncertain intermediate state.

Bug Fixes & Broken Link Repair

Prompt investigation and resolution of reported bugs, broken functionality, display issues across devices and browsers, form submission failures, checkout errors, and broken internal and external links that damage both user experience and search engine crawling efficiency. We maintain a ticketed support queue so every issue is logged, assigned, tracked to resolution, and communicated back to you — preventing the common frustration of reporting a problem and never hearing whether it was fixed or even acknowledged.

Hosting Management & Server Configuration

Management of your hosting environment — monitoring server resource usage, managing PHP version upgrades as older versions reach end-of-life, configuring caching layers (Redis, OPcache, Nginx FastCGI cache), maintaining database health through periodic optimisation and cleanup, and liaising with your hosting provider for infrastructure-level issues that require their intervention. Many website performance and reliability problems originate at the server configuration level rather than the application layer; we address both rather than treating the server as someone else's responsibility.

SEO Health Monitoring & Technical Maintenance

Regular monitoring of Google Search Console for crawl errors, indexation problems, manual actions, Core Web Vitals failures, and structured data validation errors that affect your organic search visibility — with prompt remediation of issues identified and monthly reporting on crawl health, indexed page counts, and any ranking fluctuations attributable to technical factors. Website updates, plugin changes, and hosting migrations regularly introduce technical SEO regressions that go undetected until rankings have already been affected; proactive monitoring catches and fixes these before they compound.

Cross-Browser & Cross-Device Compatibility

Regular compatibility testing across current versions of Chrome, Firefox, Safari, and Edge on both desktop and mobile — identifying and fixing display inconsistencies, layout breaks on specific screen sizes, JavaScript errors affecting functionality on particular browsers, and touch interaction problems on mobile devices. Browser updates and operating system changes introduce compatibility regressions on previously functioning websites; periodic cross-device testing catches these before they affect the majority of your visitors who never report problems but simply navigate away from a site that does not display correctly on their device.

Monthly Maintenance Reports

Clear, jargon-free monthly reports summarising every maintenance activity completed — updates applied, backups verified, security scans run, uptime statistics, performance metrics, issues resolved, and content changes made — so you have complete visibility into what was done on your website each month without needing to monitor it yourself. Reports also highlight any upcoming items requiring attention, renewal dates for hosting or domains, and recommendations for improvements identified during routine maintenance, giving you a forward-looking view alongside the backward-looking summary of completed work.

We provide tailored solutions built on creativity, precision, and trust - ensuring quality results and a smooth experience every step of the way.

92%

Client satisfaction rate, fostering long-term relationships and repeat business

100+

Active users experiencing our design every day via products we made

30K

Delivered a high-quality project with exceptional attention to detail

We deliver creative solutions with quality results that make an impact.

Our Process

Website Audit & Onboarding Assessment

We begin every new maintenance relationship with a comprehensive baseline audit of your website — assessing the current state of software versions, security posture, backup configuration, hosting environment, performance metrics, broken links, and any existing issues that need addressing before we establish a clean maintenance baseline. This audit produces a prioritised remediation checklist that we work through in the first month of the engagement, ensuring we are maintaining a website that is already in sound condition rather than maintaining one with pre-existing problems that will continue to cause issues under any maintenance regime.

Monitoring Infrastructure Setup

We configure all monitoring systems during onboarding — uptime monitoring with SMS and email alerts, security scanning with automated daily reports, performance tracking connected to Google Search Console and PageSpeed Insights, backup schedules with off-site storage configuration, and SSL certificate expiry monitoring — ensuring that from day one, any issue affecting your website generates an immediate alert to our team rather than being discovered by you or your customers hours or days after it began. Monitoring setup is completed before the first scheduled maintenance window so no gap exists between when we take responsibility for your website and when we can detect problems with it.

Scheduled Maintenance Windows

We apply software updates, security patches, and performance optimisations during scheduled low-traffic maintenance windows — typically during off-peak hours appropriate for your audience's usage patterns — minimising the chance that any update-related issue affects active visitors. Updates are applied to a staging environment first and verified for compatibility before being deployed to production, with a tested rollback procedure prepared in case an update introduces unexpected conflicts. You are notified before significant maintenance windows and receive confirmation when they are completed successfully, so you are never left uncertain about whether planned maintenance has taken place.

Security Reviews & Vulnerability Management

We conduct structured security reviews on a regular cadence — checking for newly disclosed vulnerabilities in the software versions your site runs, reviewing access logs for suspicious patterns, auditing user accounts and permissions for unnecessary elevated access, verifying firewall rules remain appropriate, and scanning for malware or unauthorised file modifications. When critical security vulnerabilities are disclosed for software in your stack, we apply emergency patches outside the regular maintenance schedule rather than waiting for the next window — because the time between a vulnerability disclosure and active exploitation is frequently measured in hours, not weeks.

Content Updates & Support Request Handling

Content update requests and bug reports submitted through our support channel are logged immediately into a ticketing system with an acknowledgement sent to you confirming receipt and setting a clear resolution timeline based on your plan's agreed SLA. We handle requests in priority order — security issues and site-down incidents immediately, functional bugs within one business day, content updates and minor changes within two to three business days — with status updates communicated at each stage so you are never left wondering whether your request is being worked on or sitting unread in someone's inbox.

Performance & SEO Health Checks

Each month we run performance and SEO health checks — measuring Core Web Vitals against the previous period to catch degradation before it reaches a threshold that affects rankings, reviewing Google Search Console for crawl errors and coverage issues, checking for broken internal links, verifying structured data remains valid, and identifying any content or technical changes from the past month that may have introduced regressions. We also run quarterly full-site speed audits using Lighthouse with itemised remediation recommendations for any issues identified, ensuring performance investment made at the time of build is preserved and built upon rather than silently eroded by content and plugin additions over time.

Monthly Reporting & Strategic Review

At the end of each month we deliver a concise maintenance report covering all updates applied, security scan results, backup verification status, uptime statistics for the period, performance metrics versus the previous month, support requests resolved, and any upcoming items requiring attention such as domain renewal, hosting plan upgrades, or recommended improvements identified during the month's maintenance activities. Annual strategic reviews assess whether your current hosting infrastructure and software stack still represent the right choices for your business's current traffic levels and feature requirements, providing forward-looking recommendations for investment before problems force reactive decisions under pressure.

Capabilities Spectrum

Multi-disciplinary expertise across industries, core technologies, and engineering services.

What Our clients say

Curious about what it's really like to work with me? Well, here's the scoop straight from the source – my amazing clients!

Webtech Nepal did an excellent job designing the APrIGF 2025 Virtual Conference website and some other non profit event websites. The team was professional, delivered on time, and ensured everything ran smoothly. I appreciate their reliable support and would highly recommend them.

Babu Ram Aryal

Host Steering Committee Chair, APrIGF 2025 Virtual Conference

We had a great experience working with Webtech Nepal, a professional web design and development company. Their team not only helped us build a quality website but also guided us through the process of obtaining a Microsoft 365 license for nonprofits. Their expertise and support made a real difference for our organization. Highly recommended!

Amulya Tamrakar

prc.org.np

We found Webtech Nepal as a genuine organization with expert and well experienced team members. Highly recommended for professional website development 👌. Thank you very much for all your support, guidance and assistance.

Indaram Health

indaramhealth.com

I had a great experience working with Webtech Nepal for developing the news portal for Review Nepal. They delivered a clean, modern, and fully functional news website that meets all our requirements. One of the most impressive parts of the project was their ability to successfully migrate and import around 13,000 old news articles from the previous system without data loss or major issues. That level of technical execution shows real expertise in handling large-scale content systems. The team was responsive, professional, and detail-oriented throughout the development process. They made sure everything worked smoothly, from design to backend functionality. I would confidently recommend Webtech Nepal for anyone looking to build a reliable and scalable news portal. Great work from an expert team—thank you for the solid delivery and support.

Sagarmatha Network

reviewnepal.com

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